Love my Job!

I cannot believe I am saying this aloud, let alone thinking it, but I actually really love my new job!  Today we took "live" calls from customers and I felt amazing and confident about the work I was doing, and the information I was passing on to the customers.  Their, Commerce Insurance/MAPFRE, main goal is for us to give accurate information to the customers when we are reviewing their account. I was so intimidated and nervous about taking a "live" call because I thought that I wouldn't be able to read the information correctly or be able to pass that information on to the customers.  Granted, I did have probably the most EASY calls we took today, but regardless I felt confident in my work.  I really think that this company will be my employer until I retire.  I want them to be my employer until I retire!

So, over the last 2 weeks we have been taking simulated calls in the training environment.  Our trainer would call us and we would complete the call as if it were a "live" call.  It was great experience to learn how to navigate through the multiple programs needed to complete our jobs; however, there are some things that cannot be shown in training.  There are screens that we cannot use unless it is for a real account, such as payments.  So today was a great contrast to our pretend calls.

When we were told that we were taking "live" calls today, I freaked; internally, of course!  My body went into its' typical fight or flight mode, by drawing all of the blood in my extremities inside for fight mode.  What happens to me is that my hands and fingers go yellow, think Lisa Simpson.  Once my hands are yellow, my fingers begin to pucker.  The skin sags into itself and creates indents when touched.  My skin looks as if I have a sunburn, sort of, meaning I am so yellow that when I touch my skin, my finger prints are left in white!  Not quite sure why my body does that, but it does!  At least I know myself well enough to call it before it happens and acknowledge why it is happening.  So all this fun stuff happened when we were told about the live calls.

What was great is that we were given the option of answering the calls ourselves, or having our trainer, Lisa, take the call while we listen on another handset.  The first call I had, she took the call and I navigated through all of the screens to make sure she had all of the information needed to complete the call and help the customer.  The second call I took while Lisa listened on the other handset.  She was there to help me with anything I needed or to point out things that I may have been missing.  I felt great that I did not need her help in the last call at all! 

So, I love my job, and I hope I continue to love it!  I was so scared and unsure when we began and now I cannot wait to get out "on the line" and really start working!